Casumo is available worldwide, and this means that their bonus offer may look very different depending on where you happen to be. For the purposes of this Casumo casino review, however, we’ll be taking a close look at what is on offer for their Canadian visitors and UK gamblers.
There might be some offers that look similar to this available from other operators, but not many have this level of depth. The Casumo new user promo discussed here rewards not only the first and second deposits you make, but the third as well. Not only that, there are some Casumo free spins up for grabs as well.
The Casumo welcome offer in Canada
We’ll start with a first deposit match, which will give you a generous 100% match up to $100 and has playthrough requirement 30x. You’ll also get 50 free spins to play on 9 Marks of Fire Hyperspins. Simply register your new player account, opt-in, and place a minimum deposit of $10 or more. Both the deposit+ bonus and spins are subject to 30x wagering requirments.
Depending on where you are, you may need a Casumo deposit bonus code to get things moving, and you should always check the Casumo welcome bonus T&Cs where you are. This is to make sure the offer is available in Canada, and that there is nothing in the small print that means you do not qualify for the offer.
Overall, this Casumo review found that this is a good offer, that is more based on building a longer-term relationship with the player than dazzling them with big numbers from day one.
UK players can claim a 100% deposit match bonus up to £25 + 20 bonus spins on Sahara Riches slot game. Players need place a minimum deposit of £10 to qualify. The free spins and deposit bonus funds must be wagered 35x within 30 days before players can claim wins. The full summary of terms and conditions follow:
New UK customers only. Opt-in required. 20 Bonus Spins on “Sahara Riches Cash Collect” and 100% Deposit Bonus up to £25 on first deposit. Min. deposit £10. 30x wagering requirement for Bonus Spins and Deposit Bonus (game weighting applies). Max. £5/spin or £0.50/line or £10/round (Live Casino). 30 days expiry. Play responsibly • BeGambleAware.org • T&Cs apply
Many of the online casinos you’ll find online tend to look the same, but that’s not the case at Casumo online casino. That doesn’t mean it’s hard to find your way around (quite the opposite, in fact), it’s just that if you have played at bigger name casinos before, it will look very different to what you are expecting to see.
The first thing that you will notice is that the game tiles are smaller than other casinos, so you have more of them displayed in front of you. Given the number of games on offer here that is no bad thing, and neither is the fact you have so many ways to sort them by popularity, newness, and jackpot slots. A similar arrangement exists for the table games, the full range of which we’ll look at in more depth later on.
Casumo online casino — Design and site navigation
You won’t be surprised to find out that this site has won several ERG awards, mostly because it is straightforward to use with the game tiles set against a plain white background in a very pleasing, no fuss approach. All of this means you can switch between screens quickly when you are finding your way around, without waiting for any tedious flashy graphics to load.
Navigating around key areas like the FAQ section, the licence details (more on that later) and the T&Cs for both using the site and the welcome bonus. This will be particularly useful for newer players who will want to be sure of everything they are doing before making a deposit. You do this from your account dashboard, and we’ll cover how you can do that right after we take a quick look at the Casumo app.
Using the Casumo app
The Casumo app has, like the website, won several ERG awards and we found it every bit as easy as using the desktop site. This shows that they seem to have addressed some of the issues that caused the app to get mixed reviews a couple of years ago. For us, sign in was easy, and you can see which games you played last if you have regular favourites. You can also minimise the game you are playing on autospin, if you have other things to do on your phone.
With an online casino like Casumo that caters for more than one nation, the list of payment methods is all important, as it has to include as many customer requirements as possible. Here we have an extensive list including Visa and Mastercard, Skrill and PayPal as well as Neteller, Paysafe and MuchBetter. There is also ApplePay, Mobile Billing and Instant Banking. All of this means that unless you want to deposit using cash, you’d be hard pressed not to find a way to fund your account.
In line with many other of the best online casinos on the market, there are no extra fees to pay to deposit by any of these methods (except any charges that happen to be imposed by your card issuers). In addition to this, all of the methods used by the Casumo online casino should see the funds in your account quickly, so there are no delays in getting started – which is a major plus.
Withdrawals at Casumo online casino
Withdrawals, however, seem to take longer. The 72 hour processing time (which doesn’t include getting the funds to you) does seem longer than you are likely to find elsewhere, and larger withdrawals can require further verification to confirm it’s really you taking money from your own account.
This is likely to be a deal breaker for some account holders, especially if they do not have the required documentation to hand. While it could be argued that this is what is necessary to keep your account safe (more on this later), it can also easily attract criticism that this is a tactic to hold onto your money for longer.
It is not uncommon to find that one area of an online casino isn’t as strong as other parts of the operation. Here we have an award-winning website that is easy to use, an app that seems to have addressed its teething problems and also won awards, but a customer service process that could do with a few tweaks.
As you might know yourself, communication is all important when it comes to maintaining customer confidence, and the process in that particular area could possibly do with some work to bring it up to the same standard as the rest of the site. This is a shame, because the Casumo online casino has a very good FAQ section, but should you need more information on something really important like the progress of your withdrawal, or your account verification, you’ll want it quite quickly.
Live chat and email
Whereas with many operators, the live chat option will allow you to communicate with somebody, even if it’s only an AI chatbot. However, when we tested this on more than one occasion, all we could do was leave a message, which can be very frustrating. The only other alternative is to send an email, and although email does give you a chance to go into greater detail about what your issue happens to be, you’re still waiting for a reply.
Clearly, this seems limited, so phone support would be a welcome addition here and would do much for the online reputation of Casumo.
Because of a few isolated incidents you can read about online, especially regarding the verification process, you might have your doubts about Casumo online casino. For that reason, we checked ‘behind the scenes’ to see what the full story is here.
Firstly, this Casumo casino review can confirm that Casumo is fully licensed and regulated in both the United Kingdom and Malta, and is a secure site with 128-bit SSL encryption, indicated by the padlock symbol in the address bar. They are also verified by eCOGRA, so you can rest assured that the games are fair. Overall, everything we have found points to Casumo being totally legit. Not only that, a further search online to industry user review website ASKGAMBLERS gives a much more positive overall report that more closely matches our findings here.
Play Okay at Casumo online casino
As mentioned earlier, the verification process here is more involved than many players might be used to, but the most reasonable explanation for this is their Play Okay process which is there for users to keep track of what they are doing at Casumo online casino. This allows players to set limits and offers help for any who feel things are getting out of control.
This is very useful for those that might be in need of help, but is bound to seem a little excessive for more casual players who just want their winnings as quickly as possible.
As you might have seen elsewhere – maybe even in while reading our Lucky Days online casino or Jackpot city review – most online casino loyalty programs work by collecting points as you make real money wagers on the various slots and table games, which you can then trade in for free spins or other rewards. It’s much the same story here, except for the interesting way the whole thing is displayed.
Rather than having to look up your status, it is constantly displayed in a bar that fills up as you play, like the experience bar in a video game that takes you through the various levels. This is a pleasing touch, as you can see when you are approaching your next reward, like another deposit bonus, or a cash bonus.
In addition to this, there are weekly ‘reel races’ where players compete against each other for more rewards, but this appears to be the only other promotion.